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Frequently Asked Questions (FAQ)

  1. How do I install my Horse Watch camera?
    You only need to install the app and log in with the provided credentials. The camera is fully pre-configured and ready to use immediately.

  2. Do I need a wifi connection for the Horse Watch camera?
    No, Horse Watch cameras work via a built-in 4G SIM card or the included mobile router, so they operate anywhere without a wifi network.

  3. How long does the battery last?
    Battery life varies per model. Most Horse Watch cameras have a long battery life; the Horse Watch Pro can last up to 300 days (with average use).

  4. How does motion detection work?
    The cameras are equipped with AI motion detection. If you use an SD card, the camera records all movements so you can review them later.

  5. Can I review and save footage?
    Yes, footage can be locally stored on a microSD card, which works very well. Some models support cloud storage options, but the latter is strongly discouraged as it generates high data usage.

  6. Are the cameras weatherproof and suitable for outdoor use?
    Yes, Horse Watch cameras are designed for indoor and outdoor use and can withstand various weather conditions.

  7. What resolution and image quality does the camera offer?
    Most models offer HD or 4K resolution, with night vision for clear images regardless of lighting conditions.

  8. In which European countries does the data SIM card work?
    The included SIM card uses the KPN (roaming) network and works in the following countries:

    AUSTRIA | BELGIUM | BULGARIA | CROATIA | CYPRUS | CZECH REPUBLIC | DENMARK | ESTONIA | FINLAND | FRANCE | FRENCH POLYNESIA | GERMANY | GREECE | HUNGARY | ICELAND | IRELAND | ITALY | LATVIA | LIECHTENSTEIN | LITHUANIA | LUXEMBOURG | MALTA | NETHERLANDS | NORWAY | POLAND | PORTUGAL | RÉUNION | ROMANIA | SLOVAKIA | SLOVENIA | SPAIN | SWEDEN | SWITZERLAND | UNITED KINGDOM |

  9. How much data does the camera use during live monitoring?
    On average, one minute of live viewing uses about 1MB of data. Actual usage depends on resolution and use.

    Your package includes 1 gigabyte of data. For example, if you watch your horse live 10 times a day for one minute each time, you consume about 10MB per day. Over a whole month, this amounts to approximately 300MB. With a 1GB bundle, you can watch live 10 times a day for about 100 days before your data bundle runs out.
    If your credit runs out, it is easy to top up online so you can continue enjoying live footage without worries.

    Watching 10 times per day for 1 minute is quite a lot in practice, so if you only use the camera at competitions, your data bundle lasts a long time.

    If you use the camera for birth monitoring and therefore watch a lot or want to record all movements, you should realize that the camera constantly uses data (every time it saves something or when you watch). If you watch 24 hours a day, that is about 250MB per day, or approximately 7.5GB per month. In that case, we recommend purchasing a data subscription, which you can order via the data subscription link. There are several affordable options available.

  10. Are there costs associated with the camera’s data usage?
    The camera comes with a prepaid 4G SIM card including a data allowance. After use, this allowance can be topped up via the management portal.
  11. INCLUDED KPN Prepaid SIM CARD – HOW DOES IT WORK?

    Works all over Europe – No Contract, No Hassle, Easy Top-up
    1. What comes with the KPN Prepaid IoT SIM card?
    The card provides mobile internet throughout Europe via the KPN network and comes with a management portal to track data usage and validity.

    2. What data bundles are available and how long are they valid?
    Bundles range from 100MB to 25TB (up to 500GB for EU coverage) and are valid for 12 months from activation. The card is easy to top up online, with an option for automatic refill.

    3. What are the costs?
    Examples:

    500MB: €8.75
    1GB: €10.29
    2GB: €18.15
    5GB: €30.86

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